For trainers and assessors
How to use CAQA Nova Digital Systems with your students, what is included, and the mapping to the Information and Communications Technology.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Information and Communications Technology, release 9.1, developed by Future Skills Organisation). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Log, prioritise and resolve first level tickets Service Desk and End User Support | Entry | ICTSAS212 Record the requirements of client support requestsICTSAS211 Develop solutions for basic ICT malfunctions and problemsICTICT219 Interact and resolve queries with ICT clientsICTSAS214 Protect devices from spam and destructive software | ICT20120 Certificate II in Applied Digital TechnologiesICT30120 Certificate III in Information Technology |
| Audit and update the asset register at a manufacturing client Network and Infrastructure | Entry | ICTSAS210 Update and maintain hardware, software and documentation inventoriesICTSAS216 Maintain ICT equipment and replace consumablesICTICT213 Use computer operating systems and hardwareICTSAS213 Maintain the integrity of ICT systems | ICT20120 Certificate II in Applied Digital TechnologiesICT30120 Certificate III in Information Technology |
| Create a quick reference guide and intranet page for a client application Software and Web Development | Entry | ICTICT309 Create ICT user documentationICTWEB304 Build simple web pagesICTICT216 Design and create basic organisational documentsICTICT214 Operate application software packages | ICT20120 Certificate II in Applied Digital TechnologiesICT30120 Certificate III in Information Technology |
| Configure and document a small branch office network Network and Infrastructure | Intermediate | ICTSAS310 Install, configure and secure a small office or home office networkICTNWK311 Install and test network protocolsICTNWK425 Build small wireless local area networksICTNWK431 Create network documentation | ICT30120 Certificate III in Information TechnologyICT40120 Certificate IV in Information Technology |
| Triage and contain two live security incidents Cyber Security Operations | Intermediate | ICTCYS402 Identify and confirm cyber security incidentsICTCYS406 Respond to cyber security incidentsICTSAS440 Monitor and administer security of ICT systemsICTICT424 Address cyber security requirements | ICT40120 Certificate IV in Information TechnologyICT50220 Diploma of Information Technology |
| Plan staff onboarding and complete a workstation and field kit safety review Business Services | Intermediate | ICTICT425 Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplaceICTICT443 Work collaboratively in the ICT industryICTICT451 Comply with IP, ethics and privacy policies in ICT environmentsICTSAS210 Update and maintain hardware, software and documentation inventories | ICT40120 Certificate IV in Information TechnologyICT30120 Certificate III in Information Technology |
| Plan a client file server to cloud migration project Projects and Client Solutions | Advanced | ICTPMG505 Manage ICT projectsICTICT523 Gather data to identify business requirementsICTCLD501 Develop cloud disaster recovery plansICTSAS526 Review and update disaster recovery and contingency plansICTSAS602 Implement change management processes | ICT50220 Diploma of Information TechnologyICT60220 Advanced Diploma of Information Technology |
| Draft a service level agreement and complete a problem review for a client renewal Service Desk and End User Support | Advanced | ICTICT440 Develop service level agreementsICTSAS527 Manage client problemsICTICT446 Apply ICT service management principlesICTSAS433 Update ICT client support procedures and assist with policy development | ICT40120 Certificate IV in Information TechnologyICT50220 Diploma of Information Technology |
All 11 current qualifications in ICT
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| ICT20120 | Certificate II in Applied Digital Technologies | Certificate II | Featured here |
| ICT20219 | Certificate II in Telecommunications Network Build and Operation | Certificate II | Adaptable |
| ICT20319 | Certificate II in Telecommunications Technology | Certificate II | Adaptable |
| ICT30120 | Certificate III in Information Technology | Certificate III | Featured here |
| ICT30419 | Certificate III in Telecommunications Network Build and Operation | Certificate III | Adaptable |
| ICT30524 | Certificate III in Telecommunications Technology | Certificate III | Featured here |
| ICT40120 | Certificate IV in Information Technology | Certificate IV | Featured here |
| ICT41119 | Certificate IV in Telecommunications Network Design | Certificate IV | Adaptable |
| ICT41219 | Certificate IV in Telecommunications Engineering Technology | Certificate IV | Adaptable |
| ICT50220 | Diploma of Information Technology | Diploma | Featured here |
| ICT60220 | Advanced Diploma of Information Technology | Advanced Diploma | Featured here |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do I use this site with my students?
Pick the scenario that matches the unit you are assessing, give the student the role and the inbox message, and let them work through the procedures and systems as a Nova engineer would. The deliverables list is your evidence checklist.
How do students sign in?
Students sign in with the login your RTO issues them. Each student works in their own copy of the ticket, asset, change, incident and project systems, so their records never overlap with another student's.
How are student records kept?
Every ticket, asset, change, incident and project record a student creates is stored under their login with a time stamp. Assessors can view and export a student's records as evidence for the unit.
Can I reset the systems back to the starting data?
Yes. The reset option on each system restores the eight seed records shown on the site for that student only. Other students are not affected.
Can I customise the business for my RTO?
You can add documents, change seed records, rename people and adjust scenarios in the trainer settings area. Keep the qualification and unit codes as they are unless training.gov.au changes them.
Which units does this workplace cover best?
The scenarios map to units from Certificate II through Advanced Diploma in the Information and Communications Technology package, with strongest coverage in service desk support, networking, cyber security, documentation, project management and service management.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.