Plan staff onboarding and complete a workstation and field kit safety review
You are the business services coordinator.
What has happened
Two service desk analysts start on 21 September, one in Richmond and one in Fortitude Valley, and the Hobart field base has not had a workstation assessment since Nova moved in. Oliver Standish wants an onboarding plan that covers account creation under the access procedure, the acceptable use acknowledgement, security awareness training, the safety induction and equipment issue, plus a workstation and field kit assessment for Hobart that records hazards and recommended controls. The Hobart office also holds a stack of old monitors and laptops that need a secure and environmentally responsible disposal plan, and the policy requires anti-discrimination and sustainability practices to be part of every induction.
Deliverables
- Fortnight onboarding plan
- Account tickets and asset register updates
- Hobart workstation and field kit assessment with hazards recorded
- Equipment disposal plan
- Induction section on anti-discrimination and sustainability
Documents to use
Systems to use
Service Desk Tickets
The ticket queue for incidents and service requests from every managed client with priority, owner and status.
IT Asset Register
The register of client and Nova hardware including laptops, servers, network devices and spares with owner, location, warranty and status.
Security and Safety Incident Register
The register of cyber security incidents and workplace safety events with severity, containment, notification and review status.
Units of competency
Current on training.gov.au for the Information and Communications Technology as at 10 September 2026.
ICTICT425Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplaceICTICT443Work collaboratively in the ICT industryICTICT451Comply with IP, ethics and privacy policies in ICT environmentsICTSAS210Update and maintain hardware, software and documentation inventoriesQualifications
ICT40120Certificate IV in Information TechnologyICT30120Certificate III in Information TechnologyWhat to look for
Evidence guide
Look for an onboarding plan traceable to the policy and procedure requirements, account tickets that follow the access procedure including multi-factor enrolment before handover, and a workstation assessment that records specific hazards with controls. The disposal plan must address data wiping and recycling. The induction section must address anti-discrimination and sustainability in practical terms.