Simulated workplace
Controlled documents
Document library
Controlled policies, procedures, forms, templates, registers and plans. Forms and templates can be completed on screen and printed.
| Code | Document | Type | Owner | Version | Next review |
|---|---|---|---|---|---|
| NOV-POL-001 | Information Security Policy This policy establishes how CAQA Nova Digital Systems protects the confidentiality, integrity and availability of its ow | Policy | Chief Executive Officer | 4.1 | 20 January 2027 |
| NOV-POL-002 | Acceptable Use and Privacy Policy This policy sets the rules for using Nova and client systems and describes how personal information is collected, used a | Policy | Business Services Manager | 3.0 | 3 February 2027 |
| NOV-POL-003 | Work Health and Safety Policy This policy sets out how Nova protects the health and safety of staff working in its offices, at client sites and on the | Policy | Business Services Manager | 2.3 | 12 March 2027 |
| NOV-POL-004 | Change Management Policy This policy requires every change to a production client or Nova system to be planned, approved, tested and recorded so | Policy | Network and Infrastructure Manager | 2.2 | 8 April 2027 |
| NOV-PRO-010 | Incident and Service Request Handling Procedure This procedure describes how the service desk logs, prioritises, resolves, escalates and closes incidents and service re | Procedure | Service Desk Manager | 3.4 | 15 January 2027 |
| NOV-PRO-011 | User Onboarding, Offboarding and Access Procedure This procedure controls how user accounts and access are created, changed and removed for client and Nova users. | Procedure | Cyber Security Lead | 2.5 | 2 March 2027 |
| NOV-PRO-012 | Backup and Restore Procedure This procedure sets the backup schedule, monitoring, restore testing and record keeping for every managed client. | Procedure | Network and Infrastructure Manager | 3.1 | 21 April 2027 |
| NOV-PRO-013 | Cyber Security Incident Response Procedure This procedure sets out how suspected and confirmed cyber security incidents are identified, contained, eradicated, reco | Procedure | Cyber Security Lead | 2.0 | 9 June 2027 |
| NOV-FRM-020 | Change Request Form Use this form to request approval for a normal or emergency change to a production client or Nova system. | Form | Network and Infrastructure Manager | 2.1 | 8 April 2027 |
| NOV-FRM-021 | Security Incident Report Form Use this form to report a suspected or confirmed security incident so that it can be triaged, contained and recorded. | Form | Cyber Security Lead | 1.3 | 9 June 2027 |
| NOV-TPL-030 | Client Site Network Documentation Template Use this template to document a client site's network, servers, cloud services and support arrangements so that any engi | Template | Network and Infrastructure Manager | 3.2 | 21 April 2027 |
| NOV-TPL-031 | Project Handover and Post Implementation Review Template Use this template to hand a completed project over to the service desk and the client and to record the post implementat | Template | Projects and Client Solutions Manager | 1.4 | 5 May 2027 |
| NOV-REG-040 | Information Asset and Data Classification Register This register lists the information assets Nova holds or manages, their owners, classification and the controls that pro | Register | Business Services Manager | 2.0 | 20 January 2027 |
| NOV-PLN-050 | Disaster Recovery and Business Continuity Plan This plan sets out how Nova keeps its own operations running and restores client systems after a major outage, cyber att | Plan | Network and Infrastructure Manager | 3.0 | 16 June 2027 |
| NOV-PRO-014 | Field Work and Client Site Safety Procedure This procedure sets the safety requirements for technicians travelling to and working at client sites. | Procedure | Business Services Manager | 1.2 | 12 March 2027 |