The people
Ten roles you will work with. Sign in as any of them to personalise the workspace. All people are fictional.
Marcus Feld
Marcus founded Nova in 2007 as a two person support firm and now leads strategy, major client relationships and the security management system.
Priya Venkatesan
Priya runs the service desk roster, escalation rules and knowledge base and has led the team for six years after starting as an analyst.
Callum O'Shea
Callum designs client networks and server platforms, manages the monitoring stack and has been with Nova for nine years.
Yasmin Haddad
Yasmin leads incident response, patching and Essential Eight assessments across all managed clients and joined Nova four years ago from a bank security team.
Ben Takahashi
Ben leads the development team, runs sprint planning and code review, and has built client applications at Nova for seven years.
Grace Mbeki
Grace manages the project portfolio and client account reviews and has delivered migrations and relocations for Nova clients for five years.
Oliver Standish
Oliver looks after finance, people, safety and compliance, including internal audits of the security management system, over the past eight years.
Chloe Ferreira
Chloe handles first and second level tickets for medical and school clients and writes many of the knowledge base articles, two years in the role.
Jordan Blake
Jordan installs and replaces hardware, runs cabling and completes site documentation across Victorian and Tasmanian client sites, three years at Nova.
Amira Osman
Amira triages security alerts, runs phishing simulations and prepares client vulnerability reports and has been at Nova for eighteen months.