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Scenario · Software and Web Development

Create a quick reference guide and intranet page for a client application

You are a junior developer and documentation assistant.

Entry2 to 3 hours7 tasks
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The situation

What has happened

The development team is about to start user acceptance testing of a stock and ordering web application for Kettle and Vine Retail Group. Two store managers will test it and they are not technical. Ben Takahashi needs a short quick reference guide covering sign in, checking stock, raising an order and reporting a problem, and a simple page on the client's intranet that links to the application, the guide and the support contact. The page must use the client's standard layout, work on a desktop and a phone, and the work must be logged against project PRJ-2026-022 in the Project Register.

Your brief. Produce a plain language quick reference guide from the current build, create a simple intranet web page that follows the standard layout and links to the guide and the application, test the page on two devices and record the work against the project.
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Tasks

Deliverables

  • Quick reference guide
  • Intranet page with tested links
  • Test record for desktop and phone
  • Project Register and ticket entries

Documents to use

Systems to use

Project Register

The list of client and internal projects with scope, budget, stage, project manager and next milestone.

Service Desk Tickets

The ticket queue for incidents and service requests from every managed client with priority, owner and status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Information and Communications Technology as at 10 September 2026.

ICTICT309Create ICT user documentation
ICTWEB304Build simple web pages
ICTICT216Design and create basic organisational documents
ICTICT214Operate application software packages

Qualifications

ICT20120Certificate II in Applied Digital Technologies
ICT30120Certificate III in Information Technology
Assessor notes

What to look for

Evidence guide

The guide must be usable by a non-technical reader, with numbered steps and clear screenshots, and must not cover features outside the scope. The page must follow the layout, work on both devices and have every link tested. Look for evidence of review feedback being acted on and for the work being recorded in the project and ticket systems.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.