Simulated workplaceCAQA Nova Digital Systems is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
ICTCAQA NovaSimulated workplace
Simulated workplace
Scenario · Network and Infrastructure

Configure and document a small branch office network

You are a network technician.

Intermediate3 to 4 hours8 tasks
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The situation

What has happened

Harbourline Accountants is opening a second office with six staff, two printers and a meeting room. The firewall, a 24 port switch and two wireless access points are on the bench in Richmond and the installation is booked for Tuesday. Jordan Blake will install on site but needs the configuration completed and tested beforehand: an address plan, a staff wireless network and a separate guest network, firewall rules for the connection back to the main office, and the monitoring agents. Because it is a new site the work must go through the normal change process, and a site document must be started from the template before the visit.

Your brief. Design and configure the branch network on the bench, test it, submit the change request, and start the client site documentation so that any engineer can support the office after installation.
Read the work request in your inbox
Tasks

Deliverables

  • Address plan and draft site document
  • Configuration record with firewall rules and reasons
  • Bench test results
  • Completed change request
  • Asset register entries

Documents to use

Systems to use

Change Request Register

The record of normal and emergency changes to client and Nova production systems with risk, approval, window and result.

IT Asset Register

The register of client and Nova hardware including laptops, servers, network devices and spares with owner, location, warranty and status.

Service Desk Tickets

The ticket queue for incidents and service requests from every managed client with priority, owner and status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Information and Communications Technology as at 10 September 2026.

ICTSAS310Install, configure and secure a small office or home office network
ICTNWK311Install and test network protocols
ICTNWK425Build small wireless local area networks
ICTNWK431Create network documentation

Qualifications

ICT30120Certificate III in Information Technology
ICT40120Certificate IV in Information Technology
Assessor notes

What to look for

Evidence guide

Look for an address plan that separates staff, printers, guests and management, firewall rules that each have a documented reason, and test evidence that guest isolation works. The change request must have a real rollback plan and the site document must be usable by another engineer. Credentials must be referenced to the vault, never written in the document.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.