Change Request Form
v2.1
Purpose. Use this form to request approval for a normal or emergency change to a production client or Nova system.
1.When to use this form
Complete this form for any change that is not a pre-approved standard change, including firewall rules, server and cloud configuration, identity platform changes, application releases and network changes. Submit it before the work is scheduled. Emergency changes must have the form completed within 24 hours of the work.
2.Who completes it
The engineer or developer proposing the change completes the form. The team lead assesses risk and approves low and medium risk changes. High risk changes go to the change advisory group.
3.Describing the change
State exactly what will be changed, on which systems, and why. Describe the expected effect on users and any downtime. Vague descriptions will be returned.
4.Testing and rollback
Describe how the change will be tested before and after implementation and how it will be reversed if the test fails. A change without a rollback plan will not be approved.
5.Communication and records
State who will be told, when and how. After the change, update the site documentation and record the result in the Change Request Register.