Projects and Client Solutions
Projects and Client Solutions scopes, plans and delivers client projects such as cloud migrations, office relocations, system replacements and security uplifts. The team manages requirements, budgets, schedules, risks and handover, and looks after the account relationship with each managed client.
What the team is accountable for
- Scope and quote client projects
- Plan and manage project delivery and budgets
- Run client reviews and service level reporting
- Coordinate handover to the service desk
- Manage risks, issues and change requests on projects
How we know it is working
Who works here
Grace Mbeki
Grace manages the project portfolio and client account reviews and has delivered migrations and relocations for Nova clients for five years.
Where the work is recorded
Project Register
The list of client and internal projects with scope, budget, stage, project manager and next milestone.
Change Request Register
The record of normal and emergency changes to client and Nova production systems with risk, approval, window and result.
Service Desk Tickets
The ticket queue for incidents and service requests from every managed client with priority, owner and status.