Cyber Security Operations
Cyber Security Operations protects client environments through endpoint protection, patching, multi-factor authentication, vulnerability scanning and security monitoring. The team triages alerts, responds to incidents, runs awareness training and reports client maturity against the Essential Eight.
What the team is accountable for
- Monitor security alerts and triage suspected incidents
- Lead incident response and client notification
- Run patching, vulnerability scans and Essential Eight reviews
- Deliver security awareness training and phishing simulations
- Maintain the security incident register
How we know it is working
Who works here
Yasmin Haddad
Yasmin leads incident response, patching and Essential Eight assessments across all managed clients and joined Nova four years ago from a bank security team.
Amira Osman
Amira triages security alerts, runs phishing simulations and prepares client vulnerability reports and has been at Nova for eighteen months.
Where the work is recorded
Security and Safety Incident Register
The register of cyber security incidents and workplace safety events with severity, containment, notification and review status.
Service Desk Tickets
The ticket queue for incidents and service requests from every managed client with priority, owner and status.
Change Request Register
The record of normal and emergency changes to client and Nova production systems with risk, approval, window and result.